Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.
If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?
The swift outbreak of the coronavirus across China and beyond has underscored how important it is for travel managers to have immediate, comprehensive access to data about their employees’ travel activity -- including bookings made directly with airlines, hotels, and other travel suppliers (or, “leakage”), which aren't visible via TMC reports. These blind spots in travel data present a serious duty of care risk for both companies and employees.
We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT teams.
The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers. Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel "leakage" spend, and how Traxo can alleviate this headache. If you missed us at the booth, we'd still love to hear from you!
If we learned one thing from our numerous conversations, it's that leakage is a common problem for all corporate travel programs -- regardless of spend level, employee base, geography, mandate, or any of the travel management tools used.
Guest post from Traxo client Chrome River, a leader in modern expense reporting solutions
by Julie Roy
Generating sales can be a complex and sometimes expensive endeavor, with solution demos, RFPs, and on-site presentations and foll
ow-up meetings all forming part of the process. Even after the initial sale, account managers need to ensure that customers remain happy with the relationship and, where possible, upsell new products and services.
Guest post from Traxo client AirHelp, the leader in air passenger rights
by Paul French
In a perfect world, data management for Duty of Care would be an afterthought.
Companies would deploy top-notch corporate travel booking tools with the best rates and amenities procured by their travel management companies (TMCs). These services would be so fabulous and user-friendly that employees would use them religiously. And with 100% employee compliance, all that spend and itinerary data would flow seamlessly to the company’s risk management team and service providers. Risk alerts, employee location updates, and support requests based on this fully integrated booking data would happen automatically, in real time. Corporate travel managers could rest easy with the confidence that their fully integrated, dynamically automated managed travel program essentially runs itself, worry-free.