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COVID-19 and Corporate Travel: Steps to Take Now for What Comes Next

November 28, 2020
Road Closed highway

Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.

Three Ways Travel Managers Are Approaching COVID-19

  1. Employees first – Ensuring your traveling employees are safe and accounted for is priority one.
    • Assisting employees who are currently in-trip and may be subject to disruptions, whether that be cancelled flights, border closures, or immigration challenges.
    • Assessing recent travel (both business and personal trips) to determine whether employees may have been exposed to COVID-19.
    • For at-risk employees, working with your HR and Risk Management teams to determine the best course of action regarding quarantining. For example, an employee who recently returned from a vacation to Spain may present exposure implications for colleagues when the employee returned to the office, prior to any work-from-home mandates.

  2. Reporting – Getting a timely view of recent travel activity is imperative.
    • Reconciling data from the various channels, regions, and sources your program utilizes can be a challenge even in normal times, but in a situation as fluid as we are in now, the usual 80/20 rule may not cut it.
    • Collaborate with your TMC(s), suppliers, expense providers, and other data partners to compile complete details of all recent travel activity over affected areas, and then work with your executive team to decide which data are most critical to monitor over time.
    • Share your specific reporting requirements with your data partners so they will be able to assist you faster on an ongoing basis versus the ad-hoc requests they are likely now getting from all of their clients.

  3. Plan Ahead – We don’t know when the new normal will arrive, but we know things will look different. Use this period of downtime to explore how to address those gaps in your program, and be ready to bounce back quickly when business resumes.
    • As companies move from the initial triage stage of COVID-19 response management to whatever comes next, we can assume programs will need to adapt on some level(s).
    • Engage your employees, executive team, and business partners to understand what worked well during this emergency, and where there were gaps -- whether that be in communication, data, tools, or support.
    • Connect with your fellow travel managers and business partners to learn what worked and didn’t work for them and their clients, and share ideas on how to improve program resilience once the dust settles.

Corporate travel management is a team sport, and this is precisely what your TMC, supplier, and data management partners are here for. Lean on us to help you fit all the puzzle pieces together for a complete picture of your company’s past, current, and future travel activity, so you can best support your employees and executives when we all get back to the new normal.

Helpful COVID-19 Resources:

Webinars

Office Hours: COVID-19 Response -- What We've Learned

 

On August 18th, 2020, Traxo held a webinar with a panel of three corporate travel management experts to discuss their response to COVID-19 over the last six months. In addition to the challenges they faced as COVID-19 gripped the world, the panel also discussed the strategies they plan to implement to adapt and evolve their travel programs over

Webinars

Office Hours: Balancing Traveler Safety, Security and Privacy

On July 15, 2020, Traxo held its latest Travel Managers Office Hours event, Balancing Traveler Safety, Security and Privacy. Moderated by Chad Costa, the webinar featured two prominent corporate travel duty of care and data privacy industry experts. Bruce McIndoe, President/Founder of WorldAware and Sterling Miller, author, keynote speaker -

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

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Uncertain times – I have lost count of how many times I heard the phrase “uncertain times” over the last two months. Since the spread of COVID-19 began, the world has certainly been faced with innumerable challenges on every imaginable level - physically, mentally, spiritually, and more, especially in the realm of business travel. There are many

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Traxo Vice President of Sales Chad Costa joined BTN Group’s Mary Ann McNulty for the June  2018 BTN webinar "Leakage: Plugging the Holes in Your Travel Program." The panel, including Suzanne Boyan from ZS Associates, Pat Sage from Huron Consulting Group, and Kim Castro from TravelCAST, shared how large enterprises are impacted by leakage in their

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The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

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Webinars

Office Hours: COVID-19 Response -- What We've Learned

 

On August 18th, 2020, Traxo held a webinar with a panel of three corporate travel management experts to discuss their response to COVID-19 over the last six months. In addition to the challenges they faced as COVID-19 gripped the world, the panel also discussed the strategies they plan to implement to adapt and evolve their travel programs over

Webinars

Office Hours: Balancing Traveler Safety, Security and Privacy

On July 15, 2020, Traxo held its latest Travel Managers Office Hours event, Balancing Traveler Safety, Security and Privacy. Moderated by Chad Costa, the webinar featured two prominent corporate travel duty of care and data privacy industry experts. Bruce McIndoe, President/Founder of WorldAware and Sterling Miller, author, keynote speaker -

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

Traxo and Your TMC, Ensuring Your Travel Program is Prepared

Uncertain times – I have lost count of how many times I heard the phrase “uncertain times” over the last two months. Since the spread of COVID-19 began, the world has certainly been faced with innumerable challenges on every imaginable level - physically, mentally, spiritually, and more, especially in the realm of business travel. There are many

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China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

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Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

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Webinars

Office Hours: COVID-19 Response -- What We've Learned

 

On August 18th, 2020, Traxo held a webinar with a panel of three corporate travel management experts to discuss their response to COVID-19 over the last six months. In addition to the challenges they faced as COVID-19 gripped the world, the panel also discussed the strategies they plan to implement to adapt and evolve their travel programs over

Webinars

Office Hours: Balancing Traveler Safety, Security and Privacy

On July 15, 2020, Traxo held its latest Travel Managers Office Hours event, Balancing Traveler Safety, Security and Privacy. Moderated by Chad Costa, the webinar featured two prominent corporate travel duty of care and data privacy industry experts. Bruce McIndoe, President/Founder of WorldAware and Sterling Miller, author, keynote speaker -

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

Traxo and Your TMC, Ensuring Your Travel Program is Prepared

Uncertain times – I have lost count of how many times I heard the phrase “uncertain times” over the last two months. Since the spread of COVID-19 began, the world has certainly been faced with innumerable challenges on every imaginable level - physically, mentally, spiritually, and more, especially in the realm of business travel. There are many

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

Webinars

Office Hours: COVID-19 Response -- What We've Learned

 

On August 18th, 2020, Traxo held a webinar with a panel of three corporate travel management experts to discuss their response to COVID-19 over the last six months. In addition to the challenges they faced as COVID-19 gripped the world, the panel also discussed the strategies they plan to implement to adapt and evolve their travel programs over

Webinars

Office Hours: Balancing Traveler Safety, Security and Privacy

On July 15, 2020, Traxo held its latest Travel Managers Office Hours event, Balancing Traveler Safety, Security and Privacy. Moderated by Chad Costa, the webinar featured two prominent corporate travel duty of care and data privacy industry experts. Bruce McIndoe, President/Founder of WorldAware and Sterling Miller, author, keynote speaker -

Traxo and Your TMC, Ensuring Your Travel Program is Prepared

Uncertain times – I have lost count of how many times I heard the phrase “uncertain times” over the last two months. Since the spread of COVID-19 began, the world has certainly been faced with innumerable challenges on every imaginable level - physically, mentally, spiritually, and more, especially in the realm of business travel. There are many

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

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