Get Started

Insights

The latest news, events, and industry trends from Traxo.

close_icon.svg

Traxo and Your TMC, Ensuring Your Travel Program is Prepared

June 14, 2021

Uncertain times – I have lost count of how many times I heard the phrase “uncertain times” over the last two months. Since the spread of COVID-19 began, the world has certainly been faced with innumerable challenges on every imaginable level - physically, mentally, spiritually, and more, especially in the realm of business travel. There are many issues that lend to the uncertainty. Will this pandemic happen again? How long until we get back to “normal”? What will “normal” be? Will we be prepared to combat the virus both now and in the future? There are, however, some topics in the world of corporate travel that many feel certain about.

The Importance of Duty of Care and Need for a Risk Management Plan

Now more than ever, it has become apparent that organizations need to have the utmost accuracy in knowing where their travelers are and have been. The need for a solid risk management plan to provide holistic Duty of Care has been a hot topic in the webinars and news articles since the COVID-19 pandemic first hit. However, the outbreak of COVID-19 made it painfully obvious that many organizations had no visibility into, and no idea where, their employees were or had been and if they had traveled to hotspots that posed the most risk of spreading the virus. Due to this lack of visibility, many organizations were left scrambling.

The Need for Compliance to an Organization’s TMC Policy?

For many years, travel management companies have certainly improved the art of data tracking and reporting to help their clients know when their employees are traveling, where they are traveling, and where they are staying when they arrive at their destinations. At the click of a button, when a CEO or Risk Manager says to the travel manager “Who did we have in China between November of 2019 and February of 2020?,” he or she can typically pull detailed reporting through their TMC of exactly who was there, where they stayed, the duration of their trip, how much they spent, and much more.

But, what happens when the TMC is bypassed and the traveler books their flight or hotel elsewhere, such as the airline site, hotel app, conference website, or online travel agency?

The Problem of Booking “Leakage”

When an employee books a business trip outside of the company’s mandated corporate travel program, it creates blind spots for the company’s corporate travel manager. The travel manager has zero information about this traveler’s itinerary. No organization has 100% compliance with their booking tool; even the strongest mandated programs have some amount of leakage, although the percentage will vary from one company to the next. But even small amounts of leakage can expose the company in an emergency -- for example, if 20% of a company’s travelers book outside the TMC, when that CEO or Risk Manager comes to the travel manager in an emergency situation, the travel manager may not be able to account for 20% of traveling employees.

Traxo.com 2020 - Product - HeroTravelers have a myriad of reasons why they will not book through an organization’s managed travel program. Dislike of the provided booking tool and functionality, the perception that better rates can be found elsewhere on the internet, and the desire to receive loyalty points with a particular supplier are among the top drivers of off-channel bookings. TMCs have invested heavily in solutions to combat this leakage, including adding broader selections of content, improving the booking tool experience, and addressing low hotel attachment rates. For example, when an employee books a flight through the mandated tool, many TMCs fire an instant message to the employee to remind them to book their hotel via their tool as well -- making it simple for employees to stay in compliance.

However, while these solutions can help improve compliance, they still leave gaps where bookings can leak out of program. If an employee books their flight outside of the TMC tool, for instance, they won’t get that triggered reminder message to add a hotel -- because the original flight booking was invisible to the TMC in the first place.

What is Traxo?

To combat the challenge of tracking bookings made outside of the TMC, companies have invested in robust expense reporting, credit card reconciliation, and business intelligence tools. These methods help to provide accurate data for traveler spend, but aren’t reliable for data about actual itineraries. The additional challenge with these methods is timeliness: data is provided after the trip, which means it can’t support duty of care needs, and is dependent on the traveler to submit their expenses which could take months to receive and process.

Traxo is a data aggregator that automatically captures travel data when a traveler books a trip via any method (whether through a TMC, direct through a supplier, with an online travel agency, etc) in real time, before the trip is taken.

How Does Traxo Complement Your TMC?

Traxo partners with multiple TMCs today to provide them visibility into the portion of bookings their clients may make outside the TMC’s systems. For TMCs that integrate with Traxo’s data aggregation platform, Traxo can automatically feed off-channel data, in real time, to the TMC so it can be integrated into the TMC’s systems for reporting, service, and support. When the CEO or Risk Manager asks “Who did we have in China between November of 2019 and February of 2020?”, the travel manager can confidently know that all of the data can be provided, not just the ones that were booked through the TMC. Having this data in real time allows an organization to use that data however they like (i.e. driving compliance, pushing the data to suppliers, analyzing for spend amounts based on where booked, etc.).

Most organizations have worked very hard to have a managed program, and Traxo can work alongside their TMC to ensure that any gaps created by off-channel bookings are filled. Traxo can ensure you are prepared to know where all your travelers are, where they have been, and where they will be regardless of how they booked.

If you would like to learn more about how Traxo can eliminate blind spots in your travel program, please reach out to us here, and we would be grateful for the opportunity to show you how our solution works.

Insights

How to Audit Your Travel Program with Pre-Trip Booking Data

Between managing the day-to-day operations of travel procurement, maintaining best-in-class programs, ensuring policy compliance and the responsibilities of data management, the travel manager’s role is multifaceted. For decades, travel managers have struggled to aggregate travel data because of its many storage points. After collecting the data,

The Benefits of Using Traxo to Manage Multiple TMCs

Having multiple travel management companies (TMC’s) supporting an organization is common in today’s business sector, especially for those with a global presence. This fragmentation makes leveraging a travel program data aggregation and auditing solution mission-critical.

Key scenarios that may result in an organization having multiple TMCs are:

Insights

Leverage Traxo Data to Correct & Identify Missed Savings Opportunities

With COVID-19 impacting many companies' bottom line, travel managers are searching for innovative ways to reduce spend without sacrificing corporate travel program necessities.

To introduce flexibility and reap additional savings, more travel managers are adopting a hybrid program model that allows travelers to book via either the preferred TMC

Insights

How to Support Duty of Care with Travel Leakage Data

Data voids became a major concern for travel managers when the pandemic gripped the travel industry in 2020. Locating, contacting and moving travelers before the impending border closures came into effect was urgent. This shed light on the challenge travel managers have faced for years – incomplete travel data and the inability to contact ALL

Insights

Empowering Supplier Negotiations Through Travel Data Visibility

Would you agree that supplier negotiations are like a revolving door? Travel managers will end one RFP process, only to find themselves knee-deep in data and reports a few short months later as the upcoming years’ RFP process begins all over again.

This especially rings true for hotel programs, which are usually on an annual renewal cycle. Hotel

Insights

2021 Business Travel Predictions

The new year has arrived, and people from all corners of the earth are anxiously looking to move beyond the chaos and uncertainty brought about by COVID-19. As we know, due to widespread shutdowns and stringent health protocols, travel was a particularly hard-hit industry that’s poised to rebound as we progress through 2021. But, what will the

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

COVID-19 and Corporate Travel: Steps to Take Now for What Comes Next

Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.

Three Ways Travel Managers Are Approaching COVID-19

  1. Employees first – Ensuring

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Leakage: Plugging the Holes in Your Travel Program - BTN Webinar Audience Q&A

Traxo Vice President of Sales Chad Costa joined BTN Group’s Mary Ann McNulty for the June  2018 BTN webinar "Leakage: Plugging the Holes in Your Travel Program." The panel, including Suzanne Boyan from ZS Associates, Pat Sage from Huron Consulting Group, and Kim Castro from TravelCAST, shared how large enterprises are impacted by leakage in their

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

Hotel Attachment: Solved! BTN Webinar Q&A

Traxo CEO Andres Fabris recently joined the April 6, 2018,  BTN "Solving Hotel Attachment" webinar with Steve Reynolds from TRIPBAM and Cathy Sharpe from ITW. The panel shared how large enterprises like ITW are working with Traxo to capture the complete view of their corporate travel activity and leveraging TRIPBAM to deliver significant savings on

Insights

How to Support Duty of Care with Travel Leakage Data

Data voids became a major concern for travel managers when the pandemic gripped the travel industry in 2020. Locating, contacting and moving travelers before the impending border closures came into effect was urgent. This shed light on the challenge travel managers have faced for years – incomplete travel data and the inability to contact ALL

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

COVID-19 and Corporate Travel: Steps to Take Now for What Comes Next

Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.

Three Ways Travel Managers Are Approaching COVID-19

  1. Employees first – Ensuring

COVID-19 / Coronavirus Impact on Corporate Travel - Update

COVID-19 (coronavirus) has impacted organizations around the globe, highlighting the critical need for actionable risk intelligence to help business continuity planning. Beyond the human toll, this epidemic is a wake-up call for companies to carefully review the strategies, policies, and procedures they have in place to protect employees,

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

The Benefits of Using Traxo to Manage Multiple TMCs

Having multiple travel management companies (TMC’s) supporting an organization is common in today’s business sector, especially for those with a global presence. This fragmentation makes leveraging a travel program data aggregation and auditing solution mission-critical.

Key scenarios that may result in an organization having multiple TMCs are:

Insights

Travel Policy Change Best Practices

You’re familiar with the three travel program policy types – mandated, flexible and hybrid – but what comes next? Before diving headfirst into policy changes, take a step back to evaluate the entire change management process, from understanding your travelers’ needs to winning executive approval.

Communicate with Your Travelers Before Making

Insights

Corporate Travel Program Policy Types

A well-written corporate travel policy provides guidance for business travelers while helping organizations influence behavior, manage spend, utilize preferred suppliers, and keep travelers safe. Despite the numerous benefits a travel policy provides, travel managers still face policy compliance challenges.

How do you move the needle on

Full Data Visibility: The New Table Stakes For Corporate Travel

As the global economy begins to reopen, corporate travel teams worldwide are planning for how best to restart their company’s business travel activity. Most firms have made it through the initial “triage” stage of the pandemic. Now, teams are taking stock of how their travel programs performed in the midst of the crisis, in order to assess how

COVID-19 and Corporate Travel: Steps to Take Now for What Comes Next

Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.

Three Ways Travel Managers Are Approaching COVID-19

  1. Employees first – Ensuring

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

Insights

How to Audit Your Travel Program with Pre-Trip Booking Data

Between managing the day-to-day operations of travel procurement, maintaining best-in-class programs, ensuring policy compliance and the responsibilities of data management, the travel manager’s role is multifaceted. For decades, travel managers have struggled to aggregate travel data because of its many storage points. After collecting the data,

Insights

Travel Policy Change Best Practices

You’re familiar with the three travel program policy types – mandated, flexible and hybrid – but what comes next? Before diving headfirst into policy changes, take a step back to evaluate the entire change management process, from understanding your travelers’ needs to winning executive approval.

Communicate with Your Travelers Before Making

Insights

Corporate Travel Program Policy Types

A well-written corporate travel policy provides guidance for business travelers while helping organizations influence behavior, manage spend, utilize preferred suppliers, and keep travelers safe. Despite the numerous benefits a travel policy provides, travel managers still face policy compliance challenges.

How do you move the needle on

Insights

2021 Business Travel Predictions

The new year has arrived, and people from all corners of the earth are anxiously looking to move beyond the chaos and uncertainty brought about by COVID-19. As we know, due to widespread shutdowns and stringent health protocols, travel was a particularly hard-hit industry that’s poised to rebound as we progress through 2021. But, what will the

COVID-19 and Corporate Travel: Steps to Take Now for What Comes Next

Travel managers have been on the front line of corporate travel’s response to the COVID-19 outbreak. Companies are in varying stages of dealing with the outbreak, but we’ve heard three common themes in how travel teams are approaching this unprecedented new reality.

Three Ways Travel Managers Are Approaching COVID-19

  1. Employees first – Ensuring

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo at ACTE 2018: Off-Channel Spend Takes Center Stage

The Traxo team was in New York City last week for the annual ACTE Global Summit and enjoyed the opportunity to connect with hundreds of corporate travel managers and buyers.  Our booth at InterACTE was busy nonstop! Thanks to all who stopped by to say hello -- we hope we helped shed some light on the challenges of managing your off-channel

China, Coronavirus, Corporate Travel and Duty of Care

If your CEO or head of risk management walked into your office today and asked you how many employees recently traveled to China, and hence could be at risk for exposure to coronavirus, how confident are you of your answer?

Importance of Data Visibility During the COVID-19 Outbreak

The swift outbreak of the coronavirus (now known as COVID-19)

Traxo and Data Privacy: FAQs

We frequently get questions from prospective clients regarding data privacy and security, and how Traxo's services meet legal requirements for both areas. For corporate travel managers seeking to understand their booking blindspots, we've compiled some of the most common questions and our responses, which can be shared with internal legal and IT

Traxo Services Ready for GDPR

We are happy to announce that Traxo is GDPR compliant. This has been a lengthy, company-wide process of detailed reviews of all services and business operations, how they function, as well as assessing our critical partners involved with delivering our services.

In addition to assessing the security of customer data throughout this process, we

The Benefits of Using Traxo to Manage Multiple TMCs

Having multiple travel management companies (TMC’s) supporting an organization is common in today’s business sector, especially for those with a global presence. This fragmentation makes leveraging a travel program data aggregation and auditing solution mission-critical.

Key scenarios that may result in an organization having multiple TMCs are:

Get the latest from Traxo

Corporate travel management is a dynamic field. Join our mailing list to keep abreast of the latest news on Traxo products and key industry insights.